The operations manager
Last updated
Quick Answer
The operations manager owns how the work gets done — scheduling, capacity, quality and the day-to-day decisions between sales and delivery.1,2
What it is
Operational context
What good looks like
Why It Matters
It is the seat that owns most of the throughput numbers, so it is the one where an unassigned metric does the most damage. If nobody holds it, the answer to "who owns utilisation" is you, indefinitely.1
Frequently Asked Questions
What is The operations manager in venture capital?
The seat that stands between what has been sold and what gets delivered. In a small company it is frequently held by the owner without anyone naming it, which is why delegating it is one of the first structural decisions an acquirer faces.
Why is The operations manager important for startups?
Understanding The operations manager is critical for founders navigating the fundraising process. It directly impacts deal terms, valuation, and the relationship between founders and investors.
Sources & References
- 1.B2-01 — Permanent Equity content libraryPermanent Equity content libraryPractitioner primary(The operations manager owns how the work gets done — scheduling, capacity, quality and the day-to-day decisions between sales and delivery.)secondary · B2 · org-and-roles · role
- 2.B1-10 — Lean Enterprise InstituteLean Enterprise InstituteFramework author (canonical)(The operations manager owns how the work gets done — scheduling, capacity, quality and the day-to-day decisions between sales and delivery.)secondary · B1 · org-and-roles · role
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